KRYSTAL CANCUN | Wellness Retreat in Cancun | Book Now

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Key details

About the Hotel

Paseo Kukulcan Km 9 Lotes 9 Y 9 A, Cancun, Mexico, 77500

Steps from Chac Mool Beach

Perfect

7.6

7.1

/10

3.0

Loved by guests

Outstanding beach
Friendly staff
Daily room cleaning
Delicious food
Convenient location

"The hotel also has a stunning beach, which is one of its biggest highlights!"

Zeynep from Turkey

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"Beach incredible. That was the best part."

Sherpa27649497563

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"Ocean View Room with balcony was spacious beautiful view of beach."

Evet

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Krystal Cancun, a contemporary upper-middle-range wellness hotel, is located in Zona Hotelera, home to all-inclusive resorts and relaxing sandy beaches. The resort features a prime location in Punta Cancún, close to shopping centers, restaurants, and Cancun's Convention Center. Guests can enjoy panoramic views of the Caribbean Sea from its modern, bright accommodations.

Spacious Accommodations

The luxury sea view rooms at Krystal Cancun Hotel offer 32 m² of space with king-size or double beds, minibars, and flat-screen TVs. Some rooms include balconies with sea views, while the Junior Suite on the 8th floor spans 68 m². Family studios accommodate up to four people with pull-out sofa beds and dining areas.

Diverse Dining Options

Hacienda El Mortero Restaurant serves high Mexican cuisine with live Mariachi performances, while Aquamarina offers poolside Mexican and international dishes. The resort also features a Take a Bite café with coffee, sandwiches, and herbal teas. Guests can enjoy cocktails at the Cascada Bar or Beach Club.

Wellness and Recreation

The resort includes a gym with treadmills and resistance machines, an adults-only jacuzzi, and Kamp Krystal for children aged 5-12. Guests can relax in the panoramic pool with a swim-up bar or on Bali-style beach beds. Nearby activities include snorkeling, sailing, and fishing.

Prime Location Access

Krystal Cancun is a five-minute walk from nightlife spots like Coco Bongo and shopping centers like Plaza Caracol. The Cancun Convention Center is two minutes away on foot, while Cancun International Airport is a 23-minute drive. The ferry to Isla Mujeres is also within walking distance.

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How it felt to stay here

Perfect for Finding Friends

“Mary the Yoga instructor was so warm and friendly made was like being in a wellness retreat worth the trip alone!”

Mourelatos from CanadaOctober 2023

Shine on Socials

“The beachfront access is definitely the envy of many properties in the area.”

Kenyi from United StatesSeptember 2025

Strange & Unique

“They gave me various extras for booking with Hotels.com, including a bathrobe & a bottle of tequila with shot glasses.”

IanJune 2024

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Choose your room or suite type

Various room choices: deluxe, family, and spa suites with breakfast and flexible bookings

Family Studio Sea View

2 persons

40 m²

1 King-size bed and 1 Sofa bed

Sea view

Shower

Balcony

room details

Deal of the

2 persons

32 m²

1 King-size bed

Shower

Air conditioning

room details

Standard Room Two Double Beds

2 persons

32 m²

2 Double beds

Shower

Air conditioning

room details

Deluxe King Room

2 persons

32 m²

1 King-size bed

Shower

Balcony

room details

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Room Prices & Availability Checker

See prices and availability for your travel dates!

Wellness Features & Amenities

The hotel combines comfort and wellness for a complete experience

General

No smoking on site
Free Wi-Fi
Free parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Lift
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness centre
Diving
Snorkelling
Golf course
Yoga class
Aerobics
Fishing

Services

Valet parking
Room service
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Picnic area/ Tables
Dinner
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Board games
Children's menu
Children's pool
Children's play area
Kids club

Spa & Leisure

Infinity pool
Plunge pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Live entertainment
Sun terrace
Garden area
Spa & wellness centre
Solarium
Sauna
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Body wraps
Massage
Shallow end
Make up services

Room features

Free Wi-Fi in rooms
Air conditioning
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Mirror
Ironing facilities

Bathroom

Free toiletries
Bathroom telephone

Media

Flat-screen TV
Direct dial telephone
AM/FM alarm clock

Dining Onsite

Krystal Cancun invites guests to experience an array of dining options that blend local flavors and international influences. From the vibrant essence of traditional Mexican fare to the charm of Mediterranean dishes, there's a delightful culinary journey waiting at every turn, complemented by inviting atmospheres perfect for any occasion.

Hacienda el Mortero

Authentic Mexican

Ambiance

Traditional hacienda-style setting

Key Offerings

Discover gourmet Mexican cuisine enlivened by the enchanting sounds of mariachi, making each meal a celebration of culture.

Reservation

Recommended

Tuesday to Friday 06:00 - 23:00, Saturday 06:00 - 23:00, Sunday 09:00 - 14:00

Aquamarina

International

Ambiance

Family-friendly atmosphere with a relaxed vibe

Key Offerings

A diverse selection for breakfast, lunch, and dinner, featuring an array of dishes that cater to families and travellers seeking comfort foods.

Reservation

Not needed

Daily 06:00 - 23:00

Las Velas

International

Ambiance

Poolside bar with a family-friendly environment

Key Offerings

Sip refreshing drinks at the swim-up bar or relax in the shaded area, perfect for enjoying light bites while enjoying the sun.

Reservation

Not needed

Daily 08:00 - 23:00

Mediterraneo

Mediterranean

Ambiance

Romantic setting for intimate dinners

Key Offerings

Delicate Mediterranean dishes served in an inviting atmosphere, making it ideal for a cozy evening with fine wines and exquisite flavors.

Reservation

Recommended

Monday, Wednesday to Sunday 18:00 - 23:00

Location

Paseo Kukulcan Km 9 Lotes 9 Y 9 A, Cancun, Mexico, 77500

Map view

Paseo Kukulcan Km 9 Lotes 9 Y 9 A, Cancun, Mexico, 77500

City landmarks

Landmark

Cancun Convention Center

810 m

Beach

Chac Mool Beach

1.4 km

Landmark

Arrecife Chitales

820 m

Landmark

Museo de Arte Popular Mexicano

2.2 km

Landmark

Water Park at The Grand

1.6 km

Landmark

Parque Ventura Cancun

2.2 km

Landmark

Yamil Lu'um Archeological Site

3.1 km

Landmark

Scorpion's Temple ruins

3.1 km

Beach

Playa Tortugas

2.6 km

Aquarium

Interactive Aquarium

3.4 km

Museum

Cancun Wax Museum

3.3 km

Landmark

Sail Away Cancun

2.6 km

Landmark

Bungee in Cancun

2.6 km

Landmark

Playa Tortuga Ferry Terminal

2.6 km

Harbour

Aquatours Cancun

2.7 km

Landmark

Avenida Kukulkan

4.1 km

Park

arte Garden

3.3 km

Mall

La Madonna

3.4 km

Beach

Playa Marlin

3.9 km

Nearby

Night club

Coco Bongo

230 m

Night club

Palazzo

20 m

Night club

The City Nightclub

540 m

Beach

Playa Forum

430 m

Beach

Mandala Beach Club

300 m

Night club

Mandala Nightclub

300 m

Paseo Kukulcan km. 9.5 Zona Hotelera

Forum By The Sea

380 m

Night club

Daddy'O

350 m

Amusement Park

Delphinus Dreams

320 m

Punta Nizuc - Cancún 210

Playa Lagarto

430 m

Gallery

Galeria Balance Cancun

530 m

Restaurants

Hacienda El Mortero

210 m

Blvd Kukulkal Km. 9.5

Vips

170 m

Blvd Kukulkan Km. 9 Zona Hotelera

Wings Army

180 m

Boulevard Kukulkan Km 9

El Mortero Restaurant

210 m

Paseo Kukulcan Krystal Cancun

Monkey Business

230 m

Boulevard Kukulcan Km 9

Hard Rock Cafe

410 m

Blvd. Kukulcan Km. 9.5 Zona Hotelera

Abolengo Cancun

230 m

Boulevard Kukulkan

Hooters Party Center

210 m

Boulevard Kukulcan KM 9 Lote 2 Zona Hotelera

Calypso"s Mexican Restaurant

350 m

Avenida Kukulkan Km 8.5 Next to Cancun Center

Explore Cancun

Coco Bongo

3 minutes' walk

Coco Bongo features spectacular live shows and entertainment, attracting visitors with its vibrant atmosphere and energetic performances.

Chac Mool Beach

17 minutes' walk

Chac Mool Beach offers soft sands and clear waters, ideal for sunbathing and swimming, making it a favorite among beachgoers.

Playa Forum

6 minutes' walk

Playa Forum features lively beach clubs and entertainment options, perfect for those wanting to enjoy the Cancun beach scene.

Museo de Arte Popular Mexicano

5 minutes' drive

The museum showcases Mexican folk art and handmade crafts, providing insights into the country's vibrant cultural heritage.

Water Sports at Chac Mool Beach

17 minutes' walk

Kayaking and paddleboarding adventures await at Chac Mool Beach, a must-try for thrill-seekers eager for aquatic fun.

Relaxation at a Spa

5 minutes' drive

Numerous nearby spas offer relaxing treatments, perfect for unwinding after a day of exploring Cancun's attractions.

Hacienda El Mortero

3 minutes' walk

A charming venue with authentic Mexican dishes, featuring homemade guacamole and a vibrant atmosphere with mariachi music.

Wings Army

3 minutes' walk

Fun and casual dining experience with a variety of wing flavors, perfect for sports fans and casual outings alike.

The City Nightclub

7 minutes' walk

Known for its electrifying dance floor, The City offers a high-energy nightlife experience with renowned DJs and themed nights.

Mandala Beach Club

4 minutes' walk

Mandala Beach Club combines beach relaxation with vibrant nightlife, often hosting live music and themed parties for all ages.

Getting around

City Centre

Cancun17 min · 10.9 km

Airports

Cancun (CUN)36 min · 23.7 km

Isla Mujeres (ISJ)40 min · 26.2 km

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Guest Parking

Private parking is possible on site for free.

Internet

is available in for free.

Breakfast

You can start your day with a full breakfast, which costs US$20 per person per day.

Pets

Pets are not allowed.

Year renovated:

2012

Number of floors:

Number of rooms:

502

FAQs

About Krystal Cancun

What is the check-in and check-out time at Krystal Cancun?

Check-in is from 15:00 and check-out is by 12:00.

How far is Krystal Cancun from Cancún International Airport?

The hotel is located 22 km from Cancún International Airport, approximately a 29-minute drive.

What are some nearby attractions to Krystal Cancun?

Nearby attractions include Playa Forum (0.3 km), Coco Bongo nightlife venue (0.5 km), and La Isla Shopping Mall (4 km).

Does Krystal Cancun offer parking options?

Free private parking is available on-site without the need for a reservation.

What dining options are available at Krystal Cancun?

The hotel features four on-site restaurants, including Aquamarina and Las Velas, serving both international and Mediterranean cuisine.

What recreational amenities are offered at Krystal Cancun?

Guests can enjoy an outdoor swimming pool, beach access, a kids' club, and activities such as snorkeling, sailing, and fishing.

What room amenities are available at Krystal Cancun?

Rooms at the hotel include air conditioning, a flat-screen TV with cable channels, a safety deposit box, a seating area, and complimentary toiletries.

What services does Krystal Cancun provide for families with children?

The hotel offers a kids' club, a children's playground, and babysitting services.

Can guests enjoy breakfast at Krystal Cancun?

A buffet breakfast is available for an additional charge of 20 USD.

What languages are spoken by the staff at Krystal Cancun?

The staff at the hotel speaks both English and Spanish.

Are there specific features for business travelers at Krystal Cancun?

The hotel provides meeting rooms suitable for events, accommodating up to 400 guests.